A results-oriented leader with a strong customer service orientation and a collaborative approach, the Sr. Manager of Facilities is a self-starter who can independently identify and execute projects with minimal oversight. They are a positive influence, passionate about fostering an inclusive work environment, and have a "no task is too small" attitude. Excited about the opportunity to build a workplace experience strategy aligned with the company's vision, mission, and values, they excel at communication and understanding people. They manage and develop a facilities team overseeing multiple locations, ensuring high standards in office management, vendor relationships, and compliance with regulations. Additionally, they are responsible for budget management, real estate lease oversight, and providing data-driven insights to support business decisions.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diverse perspectives and are dedicated to creating an environment that is respectful and inclusive for everyone.

Responsibilities:

Manage and professionally develop a facilities team to effectively and efficiently oversee our headquarters in Utah and four satellite offices (Raleigh, Amsterdam, Hamburg, Melbourne)
Organize and oversee office moves, setup, and refurbishments
Lead real estate lease management
Manage all facilities documentation, including contracts, warranties, tracking, permits, etc.
Develop and manage the facilities budget, including tracking expenses and identifying cost-saving opportunities; partner with Finance team on capital expenditure planning
Proactively gather and leverage data to build business cases for budget, process or space changes, and positive or negative impacts to facility offerings
Prepare and present regular reports on facilities operations, maintenance, and expenditures
Oversee office management, including daily office operations, vendor management, and maintenance
Maintain high standards for efficiency and cleanliness, and partner with landlords and service vendors to ensure those standards are met
Manage relationships with external vendors and service providers (e.g. food service, cleaning services, furniture, etc.) and monitor service levels to ensure quality and cost-effectiveness
Oversee and audit badge and building-related access
Gather requirements from all stakeholders to ensure that the office meets the needs of the business, balance competing priorities, find creative solutions, and communicate with all stakeholders
Oversee and execute smaller in-office company events, including but not limited to assisting with the setup and takedown of chairs, tables, and catering
Ensure compliance with health, safety, and environmental regulations

Requirements:

7+ years experience in facilities management or similar role
Experience building and developing a team of facilities professionals
Experience delivering significant projects, both in size and cost, on time and within budget
Proven experience in vendor and landlord management, budgeting, and contract negotiation
Excellent organizational, communication, and problem-solving skills
Knowledge of basic accounting and finance principles

Preferred Qualifications:

Certification in facilities management (e.g. IFMA CFM) or related certifications
Experience with office design and layout planning
Familiarity with sustainability practices

Lucid Software

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Sr. Manager, Facilities