Job Title: Patient Service Representative -Scheduling

Reports to: Scheduling/Chart Prep Manager

Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18-23 per hour.

Summary: The Patient Service Representative works as a member of the Scheduling Team, reporting to the Scheduling/Chart Prep Manager. This role works in a fast-paced call center, scheduling multiple appointments across five sites. This position has the ability to work remotely when performance expectations have been met. Effective communication between departments and exemplary patient care must be maintained. This role also performs a variety of additional tasks including working between multiple computer programs, fielding phone calls to appropriate parties and assisting with both patient and other co-worker needs.

Our Values

As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.

Personalize the Experience

Greet with eye contact and share a smile.
Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
Respectfully interact with patients, peers, and associates at their pace and level.
Take time to listen to and understand others.
Demonstrate patience and compassion when interacting with patients, peers, and associates.
Act on opportunities to go above and beyond.

Own it, Do it

Do what you say you will do.
Anticipate and prevent potential problems.
Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
Follow up on inquiries promptly and accurately.
Take personal responsibility for your work area and the quality of your work.
Communicate clearly, respectfully, and in a timely manner.

Perform as One Team

Speak positively about Great Lakes, team members, and patients.
Demonstrate respect and attentiveness to team members when communicating.
Recognize and share successes of the Great Lakes Way in action.
Proactively offer to help others.
Be flexible and embrace changes with a positive attitude.
Contribute to a fun, energetic, and positive work environment.
Practice blameless problem solving, assuming the positive intentions of others.

Strive for Excellence

Share information, knowledge, and expertise.
Be relentless about acting on opportunities to learn and improve.
Ask for, accept, and use feedback.
Look for and act on opportunities for continuous improvement.

Duties And Responsibilities Include The Following

Receive inbound calls using a multi-line telephone system for the purposes of:
Scheduling exams at one of five GLMI locations
Screening and directing telephone calls to the appropriate person in an efficient manner

Make outbound phone calls using a multi-line telephone system for the purposes of:

Fulfilling requests to schedule exams from physician offices and patients

Schedules all exams according to the availability of the various departmentsVerifies the patient's insurance provider and obtains prior authorization information Communicates information to patients regarding test preparations, time of patients scheduled arrival, and any other instructional information as neededEnters notes/comments within the patient's chart for the purposes of internal communicationAcquires necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.Assists in managing voicemail messages Log into the phone queue at the beginning of shift and logging out at the end of scheduled shift. Indicating within the phone app throughout your shift if you are available or away from your desk.Routing and sorting documents within our digital fax tank.Access and utilize other medical based systems as assignedPerform other related duties as assignedOvertime opportunities may be available as needed

Necessary Skills

Ability to perform each duty as listed above
Strong computer skills including use of information systems and Google based programs
Problem solving skills
Strong oral communication skills including both phone and in person
Strong customer service skills and diplomacy
Experience in radiology or medical terminology preferred
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

High School Diploma or Equivalent, prior administrative experience helpful.

Physical And Mental Requirements

Sitting, Standing, keyboard use for long periods of time
May be asked to lift up to 25 pounds
Ability to listen and communicate with patients face to face or over the phone
Will be required to read, write, work in a fast-paced office setting
Ability to make decisions and think quickly
Must have mental and physical capabilities to perform all tasks listed above

Job Posted by ApplicantPro

Great Lakes Medical Imaging

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