Job Summary

JOB DESCRIPTION

Sr. Operations Managers shape the Fanatics experience by being an athlete/fan advocate. Sr. Operations Manager will oversee all aspects of manufacturing and fulfillment operations within Fanatics’ newest state-of-the-art site. The Sr. Operations Manager will be responsible for ensuring efficient and cost-effective manufacturing processes are followed through managing production schedules, quality management systems, standard work instructions, and staff while implementing strategic initiatives to optimize productivity, reduce costs, and meet company goals. The Sr. Operations Manager is responsible for engaging athletes in support of site operations that include multiple sub departments. The Sr. Operations Manager will inspire leaders and athletes to perform at an elevated level through effective communication, mentorship, and feedback. The Sr. Operations Manager will report directly to the General Manager.

Key Responsibilities

Develop and execute long-term operational strategies aligned with company objectives, including production capacity planning, process improvement initiatives, and technology upgrades.
Oversee daily production operations, ensuring adherence to production schedules, quality standards, and safety protocols.
Monitor and manage production costs, identifying areas for cost reduction and implementing cost-saving measures.
Lead quality control initiatives, ensuring product quality meets specifications and compliance that meets Fan expectation.
Analyze production data to identify performance metrics, track key indicators, and implement corrective actions where necessary.
Manage and develop a team of operations managers, supervisors, and production staff, providing coaching, training, and performance evaluations.
Champion Lean Manufacturing principles and other process improvement methodologies to optimize efficiency and productivity across the production floor.
Develop supervisors to expand their leadership skills and build team succession plans.
Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.
Optimize inbound, outbound, SWIP, raw materials and finished goods material flow processes progressing waste reduction.
Manage adherence to safe workplace best practices.
Communicates company standards and policies and initiative-taking corrective actions in collaboration with Human Resources to ensure compliance.
Additional duties as assigned.
Develop partnerships with existing leadership team and influence through earned trust and understanding to continuously improve performance and morale.

Educational Requirements

Bachelor’s degree in business management, supply chain, industrial engineering, or related field
5-10 years of operations management experience in Manufacturing/Distribution/Fulfillment

General Knowledge, Skills & Abilities

In-depth experience in managing manufacturing operations, preferably in senior operations management role.
Proven record of successfully leading teams and achieving operational goals.
Strong analytical skills with proficiency in collecting KPI data, implementing actions that drive continuous improvement.
Excellent problem-solving and decision-making abilities with demonstrated experience utilizing 8D or 5Y problem disciplines.
Strong leadership and communication skills to effectively manage diverse teams.
Excellent planning and organizational skills with the ability to prioritize work and multitask.
Demonstrated experience in implementing Lean Methodology or Continuous Improvement Disciplines such as 6S, 8 Forms of Waste, Kaizen.
Expert Excel skills with abilities in data management, visualization, and automation.
Strong aptitude working in ERP, WMS, MPS software systems.
Effective communication skills (written, oral)
Bi-Lingual in Spanish a plus
Six Sigma Greenbelt/Black Belt certification a plus
Ability to regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 40 pounds

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset

Fanatics

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