DIN TAI FUNG RESTAURANTS

Job Title: VP of Operations

Compensation: $240,000 - $310,000 Annual Salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California

About Us:

Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.

Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits and Perks:

Competitive Pay & Benefits
Employer Contribution for individuals and eligible dependents' medical insurance
Dental, Vision, and Life Insurance
Health Savings Account (HSA)
Commuter Spending Accounts
401(k) Plan with company match
Employee Assistance Program
Discounts through BenefitHub
Employee Meal Discounts
Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
Paid Sick Leave (PSL) to care for your health or loved ones
Quarterly Wellness Days - extra time off to recharge every season
Bonus Eligible
Opportunities for growth; we love promoting within

About the Role:

The VP of Operations is a senior leader responsible for driving operational excellence across all restaurants and central kitchens. This role blends strategic leadership with hands-on operational oversight to elevate the guest experience, enhance team member engagement, deliver financial results, and support scalable growth. As a key member of the executive team, the VP of Operations sets the tone for excellence in execution, innovation, and culture.

Responsibilities:

Guest Experience & Operational Excellence: Lead initiatives that elevate the guest experience by optimizing service models, improving food quality, and leveraging technology to streamline operations. Establish and scale systems that ensure consistent execution and hospitality across all locations.
Team Member Experience & Culture: Champion a workplace culture aligned with our Team Member Value Proposition. Support location in providing an engaging, inclusive, and high-performing environment where team members are empowered and recognized.
Talent Strategy & Leadership Development: Build and sustain a strong bench of leadership by attracting, retaining, and developing top talent. Own the strategic talent pipeline by selecting top talent, strengthening leadership capabilities, and fostering a culture of accountability.
Financial Commitments & Operational Efficiency: Drive revenue growth through optimized throughput. Manage labor, COGS, and general operations to control expenses. Analyze trends and partner with Finance to drive informed, profitable decisions.
Regulatory Compliance: Drive the creation of and execution of processes, practices and procedures that ensure all locations adhere to the relevant healthy, safety, labor, and industry regulations. Deliver a food safe product.
Brand Reputation and Expansion: Protect and grow the brand by ensuring operational consistency and readiness for growth. Collaborate cross-functionally on new restaurant openings to ensure site readiness, talent deployment, and day-one excellence in execution and guest experience.

Job Requirements:

10+ years of multi-unit operations leadership experience, preferably within high-growth restaurant or hospitality brands
Proven ability to scale systems, people, and processes in a fast-paced environment
Strong P&L management experience, with a track record of improving financial performance
Deep knowledge of restaurant operations, food safety, and guest service standards
Experience leading and developing high-performing teams
Exceptional communication, collaboration, and change leadership skills

Preferred Requirements:

Bachelor's degree in Business, Hospitality, or a related field; MBA preferred

Essential Functions:

Standing long hours
lifting 20+ lbs
hot and cold temperature exposure

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.

Applicants must be 18 years or older.

Din Tai Fung North America

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