Description

We are looking for a talented Area Vice President of Operations to join our DBU CSSNA Northern Region, working from WI, MN, or IL.

The Area Vice President of Operations role entails full responsibility for managing a group of branches within a specific business unit or geography, specifically the DBU CSSNA Northern Region. The leader will oversee operations, with direct reports across multiple states. The customer base spans all market segments, (PowerGen, On-Highway, Industrial).

In this role, you will make an impact in the following ways:

Guide Branch Managers to achieve operational excellence and financial performance across all branches, aligning with the Annual Operating Plan.
Collaborate with Business Development and Branch Managers to develop and execute the Annual Operating Plan, ensuring alignment with company goals.
Track and analyze key business metrics—balanced scorecards, P&L, and asset utilization—to drive continuous improvement and accountability.
Lead market analysis and implement targeted marketing and sales strategies to expand the customer base and forge new business partnerships.
Champion customer satisfaction through Net Promoter Score and Lens of the Customer programs, fostering a service-oriented culture.
Oversee warranty processes and Repair Event Cycle Time, using insights to improve service quality and reduce repeat issues.
Ensure adherence to health, safety, and environmental standards while promoting corporate responsibility within the community.
Recruit, mentor, and retain high-performing teams, supporting Branch Managers with clear work plans and development goals.

Responsibilities

Strong Financial Acumen

Interpret financial data and key performance indicators to make informed decisions that align with business goals.
Use financial insights to guide branch performance, budgeting, and resource allocation.

Strategic Leadership & Business Insight

Actively contribute to the North Regional Leadership Team and lead cross-regional initiatives.
Understand market dynamics and Cummins’ global business to drive growth and competitive advantage.

Talent Acquisition & Team Building

Attract and retain top talent to meet evolving business needs.
Build high-performing, diverse teams that collaborate effectively toward shared goals.

Effective Communication & Conflict Management

Communicate clearly and persuasively with diverse audiences, including during union negotiations.
Navigate and resolve conflicts constructively to maintain a positive and productive work environment.

Customer-Centric Mindset

Foster strong customer relationships and deliver tailored, high-quality service solutions.
Use customer feedback (e.g., Net Promoter Score) to continuously improve service delivery.

Operational Excellence in Service Delivery

Apply the Service Capability, Capacity, and Coverage framework to ensure consistent, high-quality service.
Monitor and improve service metrics like Repair Event Cycle Time and warranty processes.

Health, Safety, and Environmental Leadership

Champion a culture of safety and compliance, influencing behaviors at all levels of the organization.
Ensure all branches meet or exceed HSE standards.

Self-Awareness & Employee Engagement

Reflect on feedback to grow as a leader and role model.
Create an environment where employees feel valued, motivated, and aligned with organizational goals.

Qualifications

Education/Experience

College, university, or equivalent degree in Business Administration, Engineering, or a related subject is required.
Six Sigma Green Belt certification or Sponsor certification are required.
A significant level of relevant work experience is required, including Managerial experience, Budgetary responsibility, Strategic planning and execution experience

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Job General Management

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

Min Salary $135000

Max Salary $225000

Application End Date 14-NOV-2025

ReqID 2416632

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Cummins Inc.

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