Position Definition: Performs a wide variety of general clerical, account keeping, and support tasks in the delivery of health department programs and clinical services. This includes basic processing, reception, filing, record keeping, bookkeeping, data entry, and purchasing support.

General Duties: Provides direct administrative support to the Supervisor of Clinical Services and Medical Director. Types a variety of forms, cards, labels, envelopes, routine memos, requisitions, accounting and financial statements, etc. and proofreads materials. Sets up and maintains records and files according to established procedures and searches files for information. Compiles information from standard sources and prepares reports. Answers phone, relays calls and takes messages. Copies and collates materials. Prepares routine forms and correspondence. Receives, sorts and distributes mail. Performs a variety of basic and repetitive processing tasks, e.g. sorts, numbers, codes and files materials, reviews materials for accuracy and completeness, makes changes per instructions or as authorized, verifies information through cross-referencing of existing computer and/or manual files or inquiries by phone or form letter to senders or other departments. Assists in or maintains inventory and orders office, laboratory, and medical supplies. Operates various office machines, including but not limited to calculators, copiers, faxes and personal computers. Enters and retrieves data from automated financial and department specific systems. Assists with developing, organizing, and/or translating health promotional materials. Performs related duties as required.

Additional Duties: Participates in emergency response and planning activities. Provides staff coverage at the reception desk when needed. Receives and directs visitors. Handles routine requests for information or assistance over the telephone or in person (counter, reception or information desk). Schedules appointments, collects payment and insurance information, and registers patients. May assist with translation and interpretation services for patients and clients.

Supervised By: Receives supervision from the Supervisor of Clinical Services or their designee.

Note: The above tasks and responsibilities are illustrative only. The description does not include every task or responsibility.Good knowledge of office terminology, procedures and equipment; good knowledge of business arithmetic and English. Some knowledge of elementary bookkeeping. Ability to maintain complex clerical records and prepare reports from such records. Ability to make minor decisions in accordance with laws, ordinances, regulations and established policies. Ability to perform basic clerical tasks such as coding, sorting, alphabetizing and numeric ordering. Ability to follow oral and written instructions and to communicate effectively orally and in writing. Ability to organize and file documents. Ability to operate office equipment. Ability to utilize various office automation software, including word processing systems, calendar, e-mail, spreadsheets and database management programs, department specific software, and electronic health/record systems. Ability to type from clear copy or rough draft, using a word processor, with speed and accuracy; ability to deal effectively with others, including the general public and co-workers. Bilingual English/Spanish preferred.

High School Diploma or GED and one (1) year of responsible office experience using word processing or performing account keeping tasks. License or Certificate: Not applicable

Dept: Health

Hours: Up to 19.5 hr/week

Salary: $25/hr

City of Norwalk

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