Performs work under supervision to assist the public in answering general inquiries; to do varied clerical work; to process applications for municipal services, permits and licenses; to assist with routine accounting tasks; and to do related work as required.

Completion Of Performance Examination

Please go to speedtypingonline.com to complete a free 5-minute typing test (the site defaults as a 1-minute test but you will need to change this to 5 minutes). On the site you are able to “Personalize Results”. Please type in your first and last name as it appears on your application. The online typing test can be accepted if it is from this site only and witnessed by another person. Results printed from the testing website must meet the following requirements. Submitted exam results must show:

Net number of words typed (Speed).
Show that you completed a Five-minute timed test.
Your name (on the site you are able to “Personalize Results”. Please type in your first and last name as it appears on your application) and the date the exam was completed.
- Name and date must be shown on the printed results from the testing website not handwritten or added by someone. Again, you can “Personalize Results” on the site.
Witness signature, witness printed name, and valid email address for the witness. Witness must be age 18 years or older.
- If you do not have printing capabilities, please email your results to humanresources@dmgov.org and your witness. Your witness may then "Reply All" to the email stating their name and that they witnessed you completing the online typing test on the specified date. It is your responsibility to make sure your witness responds by the exam deadline.
You must submit exam results to the City of Des Moines Human Resources Department via email (humanresources@dmgov.org) by the application closing. Passing score is 40 net words per minute (Speed).

IN LIEU OF THE PERFORMANCE EXAM: Applicants must currently hold a City of Des Moines Civil Service position requiring a typing speed of 40 WPM or higher OR have previously taken the online timed typing test resulting in a score of 40 NWPM or higher within 1 YEAR of the application deadline. The applicant is required to contact the City's Human Resources Department at (515) 283-4213 or by email at humanresources@dmgov.org to attach a previously submitted typing test to their current application by the application deadline.

Graduation from High School or possession of a GED; and
Courses in bookkeeping or accounting; and
Three years of experience in clerical/general office operations including experience with public contact; or
An equivalent combination of experience and training in which additional related experience may be substituted for courses in bookkeeping or accounting.
A minimum typing speed of 40 wpm.

If you have a related degree, submittal of college transcripts showing degree conferred is required by application deadline. Please note that college experience is not required for this position. Please submit to the City of Des Moines Human Resources Department; electronically to humanresources@dmgov.org, by fax to 515-237-1680, or by mail to 1551 E MLK Jr Pkwy, Des Moines, IA 50319 by the application deadline date.

A minimum typing speed of 40 wpm.
Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
Greets and provides assistance to persons entering City Hall by answering inquires, listening to complaints, or referring to appropriate department.
Receives incoming phone calls, and takes messages, responds to inquiries, or forwards to appropriate personnel.
Reviews, issues, records, collects fees and files a variety of permits, licenses, registrations; and coordinates approval process with other departments when necessary.
Completes a variety of word processing reports, letters, charts and documents by utilizing computer and other word processing equipment. Enters and updates data into various computer databases and programs. Proofs documents.
Receives and counts cash and balances receipts daily.
Copies and scans data and printed material.
Opens mail daily and distributes to appropriate departments.
Collects and interprets data for records and reports; posts and makes entries on forms in record books; performs archive retrieval.
Performs related work as required.

City of Des Moines

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