R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry ecosystem, including manufacturers, retailers, and consumers.

We are looking for an Operations Manufacturing Specialist who will oversee a range of tasks, including processing repairs, custom orders, and canceled orders. Additionally, this role involves addressing customer service inquiries, promptly resolving order issues, and providing support to the department manager with general administrative duties. The ideal candidate will be proactive and work efficiently with a high level of proficiency in data entry and administrative tasks, along with a good communication and people skills.

Responsibilities:

Coordinate processing of repair requests and custom orders while ensuring timely completion and customer satisfaction
Review and process canceled orders
Monitor inventory levels and generate purchase orders while coordinating with vendors for timely replenishment
Track outstanding orders and resolve any issues to prevent procurement delays
Receive, label, and store replenishment stock and organize inventory for efficient retrieval
Resolve order issues promptly, collaborating with teams for smooth operations
Assist department manager with daily administrative tasks to enhance efficiency
Monitor and process advanced shipping notices from suppliers for timely material receipt
Inspect and process product returns from customers, following established protocols
Ensure ERP system accuracy for transactions and materials movements
Proactively troubleshoot order issues for expedited execution

Requirements

2-3 years of relevant experience, ideally including some team or project coordination
High School Diploma or GED is mandatory
Proficiency in using computer systems and software for data entry, order processing, and inventory management
Familiarity with ERP systems or similar inventory management software
Ability to navigate messaging platforms and communication tools for customer inquiries and vendor follow-ups
Effective communication skills, both written and verbal
Ability to prioritize workload with strong attention to detail

Benefits

At R2Net, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

Paid time off
Medical, Dental, Vision and Prescription Insurance
401(k) Retirement Plan with company match
Flexible spending account
Health savings account
Tuition Reimbursement
Employee discount
Parental leave
Life insurance

Base pay range: $21.00 - $22.00 per hour. Final pay rate shall be determined and is based on experience and qualifications.

At this time, R2NET will not sponsor a new applicant for employment authorization for this position.

Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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