Founded in 1984, Best Formulations LLC, a diversified nutraceutical and personal care company headquartered in City of Industry, California, is a contract manufacturer of thousands of branded SKUs, including high quality nutritional supplements. At the core of our ethos is a dedication to personal care, where every product is crafted with meticulous attention to detail and the highest standards of quality. Our longstanding expertise in contract manufacturing dietary supplements has uniquely positioned us as leaders in research, regulatory compliance, and quality assurance.

ABOUT THE ROLE:

The Director of Customer Innovation leads all R&D and innovation initiatives that support the onboarding and development of new customer opportunities. This strategic role is responsible for recommending existing formulations, creating new product concepts, including ingredient selection, and ensuring all regulatory and product documentation is complete and compliant.

Expertise in developing and prototyping soft gels or gummies is essential. This role serves as a key liaison between commercial and innovation teams, driving efficient project execution and customer satisfaction.

The ideal candidate will have extensive experience in the nutraceutical or food industry, with a strong grasp of U.S. regulatory standards, market trends, and supplier qualification processes. Collaboration across departments is critical to ensure alignment with broader business objectives.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

New Product Development & Innovation

Lead the design and development of health supplements and nutraceutical products aligned with consumer needs and market trends.
Translate product concepts into commercially viable solutions, ensuring technical feasibility and regulatory compliance.
Partner with cross-functional teams, Regulatory, Quality, Procurement, Sales, and Marketing, to ensure smooth product development and launch.
Drive business growth through new product innovation and optimization of existing formulations.
Identify opportunities to enhance product performance, consumer appeal, and profitability.
Support technology transfer and scale-up processes in collaboration with manufacturing teams.
Conduct and optimize lab-scale experiments, ensuring accurate data collection and analysis.
Oversee pilot production and testing to validate product quality and functionality.
Recommend improvements in formulation, processes, and equipment based on experimental findings.
Develop comprehensive product specifications, including formulation details, dosage, target audience, health benefits, and supporting documentation.

QUALIFICATIONS

Strong customer-centric mindset with a passion for innovation and problem-solving.
Ability to work independently and collaboratively across global teams and departments.
Proficiency in Microsoft Office and data management systems.
Excellent communication skills, written, verbal, and interpersonal.
Master’s degree in food science, Nutrition, Chemistry, or a related field.
Minimum of 10 years of product development experience, including experience in the health supplements industry.
Proven track record of successful product commercialization.
Experience in team leadership and project management.
Prior experience in a contract manufacturing environment is preferred.

Best Formulations is an equal-opportunity employer committed to employing a diverse workforce and providing medical accommodation for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Best Formulations will work with applicants to meet medical accommodation needs that are made known to Best Formulations in advance.

Best Formulations

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Director of Innovation