Are you a hands-on, people-first leader passionate about creating extraordinary guest journeys and empowering high-performing teams?

Baillie Lodges and Tierra Hotels—a globally celebrated collection of boutique luxury lodges set in iconic natural and cultural destinations—is seeking a Vice President of Operations Americas. Based in Denver, Colorado, this role is an exciting opportunity to lead a diverse regional portfolio during a pivotal period of growth and innovation.

You’ll oversee operations across some of the most spectacular and remote destinations in the Americas: Clayoquot Wilderness Lodge, Vancouver Island (Canada)

Tierra Patagonia and Tierra Atacama (Chile)With more to come as we expand across the region

Why this role matters:

You’ll play a vital role in driving operational excellence, delivering authentic, place-connected guest experiences, and supporting commercial success across our lodges. But just as importantly, you'll champion a “People First” culture—empowering our incredible teams to lead with purpose, care, and creativity in every guest journey.This is a rare opportunity to help shape a world-class collection of remote luxury destinations, balancing consistent standards with the unique spirit of each lodge and location.

Key Responsibilities:

Provide hands-on leadership and strategic direction to General Managers across the Americas
Foster a culture of empowerment, communication, inclusion, and people development
Champion operational standards while embracing regional/local differences
Collaborate with Shared Services (Finance, Commercial, HR, Technology) to ensure smooth, high-quality service delivery
Support growth initiatives, property integrations, and development of new assets in the region
Identify and enhance commercial opportunities within each lodge’s unique context
Drive operational innovation in systems, service models, and guest engagement
Travel required: 20–40% annually to support on-the-ground operations and teams

About You:

8–12 years’ leadership experience in high-end hospitality, managing multiple luxury assets across different geographies
Proven background in luxury experiential travel, boutique hotels, or remote destination operations
Deep understanding of and respect for regional cultural nuances
Strategic thinker with a hands-on, collaborative leadership style
Committed to delivering elevated guest experiences while building strong, motivated teams
Brings a strong commercial mindset to maximize revenue opportunities in line with brand values
Embodies a culture of innovation, inclusion, empowerment, and continuous improvement

This is more than a corporate role it’s a chance to create something truly special in the world of high-end travel. If you’re ready to help shape the future of one of the most admired collections in luxury hospitality, we’d love to hear from you.

🔗 Apply now or reach out confidentially to learn more. careers@baillielodges.com.au

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Vice President Operations | Americas