Job Description

The Alkermes Patient Access Services (PAS) team provides support for patients wishing to access Alkermes products. Support includes reimbursement and access education, appointment reminder support, coordination to financial assistance and assistance locating follow on providers for site of care transitions. The Alkermes PAS team works with patients, healthcare providers and insurance companies.

The Manager-HCP Experience, PAS position reports to the Senior Director – HCP Experience, PAS and will play a key role in the delivery of our case management services and patient support programs. The role will oversee the PAP program for all 3 brands in addition to a team of case managers. This position is ideal for someone who enjoys working with multiple cross-functional teams to deliver solutions that improve patient access to medications and treatment. This person will be responsible for implementing PAP program enhancements, ensuring program performance, responding to customer escalations, and serving as a point of contact for Alkermes teams and the external vendor.

Responsibilities

Key Duties

Support Alkermes internal patient access services reimbursement team
Participate in the recruiting and hiring of case managers
Manage a team of case managers
Participate in training and mentorship of new team members
Use reporting and analytics to closely monitor performance of team and adjust program resources as needed to ensure Adherence to program SLA's and metrics
Allocate and adjust resources as needed to meet program requirements
Other assigned duties per management
Manage relationship with PAP provider to ensure high quality performance and adherence to contractual requirements
Follow up, resolve and identify root cause for escalations and program performance issues
Implement new services and program enhancements
Establish and maintain relationships with Alkermes commercial business partners including sales, national accounts, trade, key account and marketing teams
Responsible for program materials, scripting, SOPs and work instructions, ensuring alignment with all Alkermes legal and compliance requirements
Delivering all new materials in a train the trainer session to vendor leadership
Responsible for the quality of the programs and maintaining the KPI’s
Ensuring vendors compliance training and documentation is always up to date and on file
Responsible for contract maintenance, invoicing and billing, and contract management
Ability to manage up to 25% business travel.Additional travel may be required during periods of high demand

Qualifications

Preferred Qualifications:

Excellent written and verbal communication skills required to clearly convey issues and resolution to customers and Alkermes stakeholders
Provide clear and specific direction to team
Ability to manage time and balance priorities based on business needs
Effectively plan, prioritize, execute, follow up and anticipate problems
Manage multiple projects in fast-paced, deadline driven environment
Work collaboratively across multiple stakeholder groups (marketing, analytics, IT)
Demonstrated leadership abilities to motivate and lead a team
Foster an environment conducive to trust, open communication, creative thinking and cohesive team effort
Mentor high performers and coach/manage underperforming team members
Ability to create and maintain program documentation such as SOPs, work instructions and training materials
Develop reports, and analyze data to identify trends related to program performance and adherence to program metrics
Ability to manage budget and program funds to ensure requirements are met and strategic improvements are implemented
Ability to influence across functions to gain consensus on solutions
Develop and maintain relationships with vendor contacts resulting in strong program performance

Basic Qualifications, Education And Experience

Bachelor’s degree strongly preferred
Minimum of 5-7 years of experience working in pharmaceutical or healthcare services.This experience must include time working in or with product support services management and service program development and implementation
Subject matter expertise and experience in:
- Reimbursement processes, including medical and pharmacy benefit pathways
- Specialty pharmacy operations
- Patient support programs, including Patient Assistance Programs (PAP)
- EHR and pharmacy dispensing systems
- Launching new programs
- Team management, growth, and development
- Vendor management
Experience working with pharmaceutical service vendors, or within a pharmaceutical sales/marketing team is a plus
Project management experience helpful

The annual base salary for this position ranges from $116,000 to $137,000. In addition, this position is eligible for an annual performance pay bonus. Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package. Additional details can be found on our careers website: www.alkermes.com/careers#working-here

About Us

Why join Team Alkermes?

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.

Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023).

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.

Alkermes

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